Command Center Terms of Service

These Command Center Terms of Service (this “Agreement”) are between CivicBubble Inc., a Georgia corporation (“CivicBubble”), and the organization, campaign, or person that purchases or uses a Command Center or Campaign HQ subscription (“Customer”). CivicBubble and Customer are each a “Party” and together the “Parties.” This Agreement applies to:

• Command Center™ — the full organizational platform for civic groups, parties, and organizations, including member management, groups, content, outreach, and, where purchased, voter data and canvassing; and
• Campaign HQ™ — the same platform configured for a candidate or campaign committee.

Acceptance. Customer accepts this Agreement by completing a purchase or starting a trial through Stripe Checkout, by clicking to accept, or by accessing or using the Services. The person accepting represents that they are authorized to bind Customer. The “Effective Date” is the date Customer first accepts.

Voter Data & Political Services Terms. If Customer’s Plan includes voter-registration data, voting-history data, modeled political intelligence, voter CRM functionality, canvassing, or other election-related functionality, the Voter Data & Political Services Terms (the “Voter Data Terms”) are incorporated into this Agreement, and accepting this Agreement is acceptance of the Voter Data Terms.

Presence Manager™ and Campaign Manager™. Presence Manager subscriptions are governed by the Presence Manager Terms of Service and Campaign Manager subscriptions by the Campaign Manager Terms of Service, not this Agreement. When one of those subscriptions is upgraded to Command Center or Campaign HQ, this Agreement replaces those terms from the date of the upgrade.

1. Definitions

“App Users” means the people who use the CivicBubble consumer app or website, including people who follow, favorite, or interact with Customer’s public presence. App Users are CivicBubble’s users under CivicBubble’s own app terms and privacy policy.

“Authorized Users” means Customer’s employees, officers, volunteers, contractors, and other individuals Customer authorizes to access the Services.

“CivicBubble Data” means data, datasets, compilations, enrichments, geographic information, derived attributes, scores, models, analytics, and other information procured, licensed, compiled, created, or developed by CivicBubble independently of Customer Data. CivicBubble Data may include foundational voter profiles, voting-history compilations, neighborhood and geographic profiles, party-affinity modeling, derived analytics, civic and election data compiled from official sources, and related methodologies. CivicBubble does not claim ownership of facts or records that are public domain or owned by a third party, but retains all rights in its protectable compilations, transformations, models, methodologies, and derived works.

“Customer Content” means the text, images, logos, links, events, news items, alerts, and other material Customer or its Authorized Users publish to Customer’s public presence in the CivicBubble app or website through the Services.

“Customer Data” means all data, content, files, records, notes, fields, and information supplied by Customer or imported, integrated, synchronized, collected, created, or entered by CivicBubble at Customer’s direction or on Customer’s behalf from a source that Customer owns, licenses, controls, or is otherwise authorized to use, including Customer Content. Customer Data excludes CivicBubble Data, data independently procured or licensed by CivicBubble for use in the Services, information about App Users collected by CivicBubble through its app, and Service Telemetry.

“Customer-Directed Shared Data” means Customer Data that Customer affirmatively elects to share with another CivicBubble customer through an available partnership or collaboration feature and that the receiving CivicBubble customer affirmatively agrees to receive through that collaboration.

“Documentation” means CivicBubble’s then-current user guidance, help materials, and technical documentation for the Services.

“Licensed Territory” means the county, district, statewide area, or other geographic scope selected at Checkout or configured in the Services when a voter-data add-on is activated, as shown in Customer’s account, within which Customer is licensed to access any territory-limited CivicBubble Data.

“Payment Services” means optional functionality that enables Customer to accept membership, event, or other authorized payments through one or more third-party payment processors. Payment Services do not include Customer’s payment of fees to CivicBubble.

“Plan” means what Customer purchased: the subscription, add-ons (including any voter-data add-on and its Licensed Territory), price, billing interval, trial, and options selected and confirmed at Stripe Checkout or configured in Customer’s account by CivicBubble at activation, together with the resulting Stripe subscription record and any written confirmation CivicBubble provides. The Plan is the complete statement of what Customer purchased; no separate order form is required.

“Restricted Data” means Social Security numbers, full payment-card data, bank credentials, passwords or authentication secrets, protected health information, biometric identifiers, highly sensitive government-issued identifiers such as driver’s license or passport numbers (excluding voter-registration identifiers expressly supported by the Services), or other regulated data that CivicBubble has not expressly agreed in writing to host.

“Security Incident” means a confirmed unauthorized access to, acquisition of, use of, alteration of, or disclosure of Customer Data within CivicBubble’s or its applicable service providers’ systems. Security Incident does not include unsuccessful attempts that do not compromise Customer Data, such as blocked attacks, unsuccessful login attempts, network scans, or similar activity.

“Services” means the CivicBubble software-as-a-service platform and those modules, functionality, integrations, analytics, communications tools, and related services expressly included in the applicable Plan. Features identified as optional, planned, future, beta, or available for an additional fee are not included in Customer’s subscription unless expressly identified in the Plan.

“Service Telemetry” means de-identified or aggregated technical usage information, performance metrics, diagnostics, and operational data generated through use or operation of the Services that does not reveal identifiable Customer Data, identify an individual, or disclose Customer’s confidential operational information.

“Subscription Fees” means the recurring fees Customer is required to pay for access to the Services under a Plan, excluding setup, implementation, professional-services fees, Payment Services fees, third-party or pass-through charges, and taxes unless expressly stated otherwise in the applicable Plan.

“Subscription Term” means the period during which a Plan remains in effect, whether month-to-month, for a stated fixed term, or for a stated election cycle, including any renewal term.

“Third-Party Services” means services, data sources, processors, APIs, software, or infrastructure supplied by parties other than CivicBubble and used with or through the Services, including membership-management systems Customer connects to the Services.

2. Services and Subscription License

2.1 License

Subject to this Agreement and the applicable Plan, CivicBubble grants Customer a limited, non-exclusive, non-transferable, non-sublicensable right during the Subscription Term to access and use the Services for Customer’s own organizational, civic, political, campaign, media, or related business purposes.

2.2 Licensed Territory

If a Plan includes territory-limited CivicBubble Data, Customer’s right to access and use that data is limited to the Licensed Territory stated in the Plan. Access to one county, district, or geography does not grant rights to any other geography. Voter data is an add-on to a Command Center or Campaign HQ subscription and is not included unless the Plan includes it.

2.3 Authorized Users and Account Security

Customer may permit Authorized Users to use the Services within the scope purchased. Customer is responsible for Authorized Users, for maintaining credential confidentiality, and for promptly notifying CivicBubble of suspected unauthorized access.

2.4 Restrictions

Customer will not, and will not permit any third party to: (a) resell, sublicense, rent, or commercially redistribute the Services or CivicBubble Data; (b) reverse engineer, decompile, disassemble, or attempt to derive source code or nonpublic models; (c) use the Services to build or train a competing product or data service; (d) scrape or bulk extract CivicBubble Data except through expressly authorized export features; (e) circumvent access, territory, or security controls; (f) use the Services unlawfully or to infringe third-party rights; or (g) knowingly interfere with the integrity or security of the Services.

2.5 Service Changes

CivicBubble may improve, modify, update, replace, or discontinue features in the ordinary course of product development. If CivicBubble materially discontinues the core functionality of a paid Service during a current fixed Subscription Term and does not provide substantially comparable replacement functionality, Customer’s sole and exclusive remedy will be termination of the affected Service and a prorated refund of prepaid fees, if any, for the unused portion of the affected fixed term.

3. Customer Responsibilities and Acceptable Use

3.1 Rights to Customer Data

Customer represents that it has all rights, licenses, permissions, and authority necessary to provide Customer Data to CivicBubble and to direct CivicBubble to process it as contemplated by this Agreement.

3.2 Legal Compliance

Customer is responsible for its use of the Services and Customer Data, including compliance with applicable election, campaign-finance, voter-data, privacy, communications, recordkeeping, and other laws and any restrictions imposed by Customer’s own data sources or licensors.

3.3 Prohibited Uses

Customer will not use the Services for voter suppression or intimidation, unlawful harassment, impersonation, fraudulent misrepresentation, malicious code, unauthorized access, unlawful commercial solicitation using restricted voter data, or any activity that unlawfully interferes with voting rights or another person’s legal rights.

3.4 Communications

Customer is responsible for the legality and accuracy of its email, push, messaging, and other communications, including sender identity, recipient lists, required permissions, disclosures, and content. CivicBubble may suppress unsubscribed addresses, hard bounces, complaints, or abusive sending and may impose reasonable sending controls to protect deliverability, infrastructure, or other customers. CivicBubble does not guarantee inbox placement, open rates, click rates, or recipient engagement.

3.5 Restricted Data

Customer will not submit Restricted Data unless CivicBubble has expressly agreed in writing to support that data type. Customer remains responsible for any Restricted Data it submits in violation of this Section.

4. Public Presence and Customer Content

4.1 Display license

Customer’s subscription includes a public presence in the CivicBubble app and website. Customer retains ownership of Customer Content and grants CivicBubble a non-exclusive, worldwide, royalty-free license to host, store, copy, reformat, display, distribute, and transmit Customer Content — including Customer’s name, logo, and trademarks — through the CivicBubble app, website, notifications, previews, search results, and directory listings, and to App Users, for the purpose of operating, promoting, and improving the Services during the Subscription Term and for the retention periods in Section 12.

4.2 Content standards; disclaimers; moderation

Customer Content must not impersonate any person or body; contain false or misleading statements about voting procedures, eligibility, dates, locations, or methods; harass, threaten, defame, or unlawfully discriminate; infringe third-party rights; contain malicious code or spam; or include Restricted Data. Customer is solely responsible for any legally required political, campaign, sponsorship, or “paid for by” disclaimer in Customer-controlled content. CivicBubble may review, refuse, unpublish, or remove Customer Content that CivicBubble reasonably believes violates this Agreement, applicable law, app-store policies, or the rights of others, with notice and an opportunity to correct where reasonably practicable, and may require identity re-verification after a change to Customer’s name, organization type, or party designation.

4.3 Non-partisan platform; no endorsement

CivicBubble is a non-partisan civic platform. Listing, publishing, or verifying Customer’s presence is a technology service and is not an endorsement, sponsorship, affiliation, or support of Customer, any candidate, party, committee, position, or viewpoint.

4.4 App Users

Information CivicBubble collects about App Users — including who follows or favorites Customer’s presence and how they use the app — is collected under CivicBubble’s privacy policy and belongs to CivicBubble. The Services may show Customer aggregate or de-identified engagement information and any personal information an App User chooses to share with Customer through a feature.

5. Data Ownership, Use, Sharing, and Export

5.1 Customer Data

As between CivicBubble and Customer, Customer retains all rights in Customer Data. CivicBubble claims no ownership interest in Customer Data. CivicBubble may import, integrate, synchronize, transform, or otherwise process Customer Data on Customer’s behalf as part of providing the Services, and CivicBubble’s performance of those activities does not convert Customer Data into CivicBubble Data. CivicBubble may host, store, process, transmit, and display Customer Data only as reasonably necessary to provide, secure, support, and administer the Services, comply with law, or follow Customer’s instructions.

5.2 No CivicBubble Sharing or Cross-Customer Use

CivicBubble will not sell, license, disclose, pool, or use Customer Data for the benefit of another customer. CivicBubble will not use Customer Data to build, train, calibrate, enrich, or improve another customer’s data, account, voter profiles, or proprietary models. Customer Data may be shared with another CivicBubble customer only through an available partnership or collaboration feature, or as otherwise authorized in writing, and only when both the sending and receiving organizations affirmatively authorize the collaboration.

5.3 CivicBubble Data

CivicBubble and its licensors retain all rights in CivicBubble Data. Customer receives only the limited right to access and use CivicBubble Data through the Services during the Subscription Term and within any applicable Licensed Territory. Displaying CivicBubble Data alongside Customer Data does not transfer ownership of CivicBubble Data to Customer.

5.4 Customer Additions to Voter Profiles

Customer may create Customer Data associated with CivicBubble voter profiles, including custom CRM fields, tags, notes, canvassing history, contact outcomes, classifications, assignments, and similar Customer-created information linked to a voter identifier.

5.5 Customer-Directed Sharing

Certain Services may allow Customer to establish a partnership or collaboration with another CivicBubble customer and selectively share Customer Data on a field-by-field or feature-by-feature basis. Customer Data is private to Customer by default. Collaboration features require affirmative authorization by both participating organizations, and Customer is responsible for having authority to share the information it selects. Either participating organization may discontinue a partnership or stop sharing any category of information at any time. Discontinuation stops future sharing and future updates of the affected information but does not retract, revoke, or require deletion of Customer Data previously shared through the partnership. Previously shared information may remain available to the receiving organization, subject to applicable law and source restrictions.

5.6 Connected Membership Systems

If Customer connects a third-party membership, event, or payment system to the Services, CivicBubble will synchronize the data Customer authorizes as Customer Data. Customer is responsible for its rights in that system and for that provider’s terms; CivicBubble is not responsible for that provider’s availability, API changes, or data quality.

5.7 Service Telemetry

CivicBubble may use Service Telemetry for security, service operation, analytics, troubleshooting, and product improvement.

5.8 Customer Export Rights

During the Subscription Term, Customer may export its Customer Data using CivicBubble’s then-available standard export tools or request a standard-format export reasonably available from CivicBubble. For thirty (30) days after termination, Customer may request a standard-format export reasonably available from CivicBubble. For voter CRM data, exports may include the voter-registration identifier and other minimal reference fields reasonably necessary to associate Customer Data with the applicable voter. Unless a Plan expressly states otherwise, an export does not include CivicBubble Data, proprietary enrichments, modeled attributes, neighborhood intelligence, analytics, or other CivicBubble-provided foundational data merely because such information is displayed alongside Customer Data. Custom extraction, transformation, migration, or professional services may be separately scoped and charged. Except as required by applicable law, CivicBubble has no obligation to provide Customer Data exports after the thirty-day post-termination period.

6. Third-Party and Public Data; Integrations

6.1 Third-Party and Public Sources

The Services may incorporate public records, government data, licensed data, and Third-Party Services. Customer’s rights to underlying third-party or public data remain subject to applicable law, source restrictions, and third-party rights. Nothing in this Agreement expands rights granted by an originating source.

6.2 Data Accuracy and Timeliness

Public, government, licensed, and derived data may contain errors, omissions, delays, or changes. CivicBubble does not warrant the accuracy, completeness, or timeliness of such data. Customer is responsible for independently verifying information used for material legal, financial, campaign, or operational decisions.

6.3 Third-Party Services

CivicBubble is not responsible for outages, policy changes, API limitations, holds, reversals, data availability, or discontinuation caused by a Third-Party Service outside CivicBubble’s reasonable control. CivicBubble may replace a Third-Party Service with a reasonably comparable provider or method.

6.4 Payment Services

Payment-processing functionality is not included in the base subscription unless expressly stated in the applicable Plan. CivicBubble may make payment-processing functionality available as an optional or additional Service. Before Payment Services are activated, the applicable payment terms, fees, and any additional requirements will be established in a Plan or another written agreement between the Parties. Payment transactions will be processed through one or more third-party payment processors. Fees associated with Payment Services, including transaction fees, processor fees, chargeback or dispute fees, reversals, reserves, and other applicable payment-related charges, are separate from Customer’s subscription fees unless expressly stated otherwise in writing. Customer will comply with the applicable payment processor’s terms and all applicable financial, tax, campaign-finance, and other legal requirements. Unless expressly agreed otherwise, full payment-card credentials will be processed and maintained by the applicable third-party payment processor rather than CivicBubble.

6.5 Professional Services and Custom Reports

Implementation, data migration, training, custom reports, and other professional services are provided only under a separate written statement of work that states the scope, deliverables, fees, and delivery dates. Deliverables that use CivicBubble Data are subject to the Licensed Territory and the Voter Data Terms.

7. Security and Confidentiality

7.1 Security

CivicBubble will maintain commercially reasonable administrative, technical, and organizational safeguards designed to protect Customer Data against unauthorized access, use, alteration, or disclosure, taking into account the nature of the Services and information processed.

7.2 Security Incidents

CivicBubble will notify Customer without undue delay following discovery of a confirmed Security Incident affecting Customer Data, and in all cases within any shorter period required by applicable law. CivicBubble will investigate the Security Incident, take reasonable steps to contain and mitigate its effects, provide Customer with reasonably available information regarding the nature and scope of the incident, and reasonably cooperate with Customer regarding legally required notifications. CivicBubble may provide information in stages as its investigation progresses. Providing notice is not an admission of fault or liability.

7.3 Confidential Information

“Confidential Information” means nonpublic business, technical, security, pricing, product, customer, membership, voter CRM, and other sensitive information disclosed by one Party to the other that should reasonably be understood as confidential. Confidential Information does not include information that the receiving Party can document was lawfully known without restriction, independently developed without use of the disclosing Party’s Confidential Information, lawfully received from a third party without duty of confidentiality, or publicly available through no breach of this Agreement.

7.4 Protection and Required Disclosure

Each Party will use the other Party’s Confidential Information only to perform or exercise rights under this Agreement, protect it using at least reasonable care, and disclose it only to personnel, contractors, service providers, professional advisers, auditors, insurers, financing sources, or prospective investors or acquirers who have a need to know and are subject to appropriate confidentiality obligations or professional duties of confidentiality. A Party may disclose Confidential Information when legally required after providing advance notice where legally permitted.

7.5 Survival

Confidentiality obligations survive for five (5) years after disclosure; trade secrets remain protected for so long as they qualify as trade secrets, and obligations regarding Customer Data continue for so long as CivicBubble retains it.

7.6 Legal Demands for Customer Data

CivicBubble will not disclose Customer Data in response to a subpoena, warrant, court order, governmental request, legally applicable public-records request, or other compulsory legal process unless CivicBubble reasonably believes disclosure is required by applicable law. Unless legally prohibited, CivicBubble will notify Customer promptly and, where reasonably practicable, before disclosure so that Customer may seek a protective order or otherwise object to the request. CivicBubble will provide reasonable cooperation with Customer and will disclose only the Customer Data legally required to be produced. Customer will be responsible for reasonable costs incurred by CivicBubble in providing substantial assistance in connection with Customer’s objection or response to the request.

8. Fees, Billing, and Taxes

8.1 Fees

Customer will pay the fees stated in each Plan. Fees are non-refundable except as expressly stated in this Agreement or the Plan.

8.2 Billing and Due Dates

For a self-serve subscription, Subscription Fees are charged automatically to the payment method Customer provides at Checkout, through CivicBubble’s payment processor (Stripe), at the start of each billing period — or, if the Plan includes a free trial, when the trial ends — until the subscription is canceled, and Customer authorizes those recurring charges. Where CivicBubble instead issues an invoice, payment is due fifteen (15) days after the invoice date unless the Plan states otherwise. Customer will promptly notify CivicBubble of a good-faith billing dispute and timely pay all undisputed amounts.

8.3 Late or Failed Payment and Suspension

Past-due undisputed amounts may accrue interest at the lesser of 1.5% per month or the maximum lawful rate. If an automatic charge fails and is not cured, or if an undisputed invoiced amount remains unpaid more than fifteen (15) days after its due date, CivicBubble may suspend affected Services after at least five (5) days’ written notice, without waiving payment obligations.

8.4 Taxes, Payment Processing, and Pass-Through Fees

Subscription Fees do not include payment-processing fees, transaction fees, merchant fees, chargeback or dispute fees, payment-network fees, messaging or carrier fees, or other fees associated with Payment Services or third-party delivery unless expressly included in the applicable Plan. Such fees may be charged directly by a third-party provider or invoiced or passed through by CivicBubble, as applicable. Fees also exclude applicable sales, use, excise, carrier, data-license, or similar taxes and pass-through charges unless expressly stated otherwise. Customer is responsible for applicable taxes other than taxes imposed on CivicBubble’s net income.

8.5 Pricing Programs, Concessions, and Sponsored Billing

Any promotional, founding-customer, pilot, volume, annual-prepay, or other discount or fee waiver will be shown at Checkout, on the Stripe receipt or subscription record, or on an invoice. Unless expressly stated in writing, a discount or waiver of setup, implementation, onboarding, subscription, or other CivicBubble fees does not waive or reduce payment-processing fees, transaction fees, third-party charges, pass-through costs, separately priced add-on Services, future subscription fees, or out-of-scope professional services. If a sponsor or parent organization pays for Customer’s subscription, the sponsor is responsible for payment, but Customer remains the Customer under this Agreement, and no sponsorship creates any right of the sponsor in Customer Data.

8.6 Fee Changes

For a month-to-month Plan, CivicBubble may change fees upon at least thirty (30) days’ written notice. For a fixed-term or election-cycle Plan, fee changes take effect upon renewal unless otherwise stated in the applicable Plan.

9. Intellectual Property and Feedback

9.1 CivicBubble IP

CivicBubble retains all right, title, and interest in and to the Services, CivicBubble Data, software, interfaces, designs, workflows, APIs, Documentation, trademarks, algorithms, models, scoring systems, data compilations, transformations, analytics, methods, and other technology and intellectual property created, owned, or developed by or for CivicBubble. For clarity, CivicBubble IP includes any platform-level or reusable configurations, templates, schemas, workflows, software, code, integrations, automations, improvements, modifications, and customizations developed by or for CivicBubble in connection with the Services. Customer Data, Customer branding, and Customer’s pre-existing intellectual property remain Customer property.

9.2 Customer IP

Customer retains its rights in Customer Data and pre-existing Customer intellectual property. Except for the limited rights needed to provide the Services, no Customer intellectual property is transferred to CivicBubble.

9.3 Feedback

Customer may provide ideas or feedback. CivicBubble may use feedback without restriction or payment, provided CivicBubble does not publicly identify Customer as the source without permission.

10. Warranties and Disclaimers

10.1 Limited Service Commitment

CivicBubble will provide the Services substantially in accordance with the applicable Plan under normal authorized use. If Customer believes CivicBubble has materially failed to do so, Customer must provide written notice describing the failure. CivicBubble’s sole obligation and Customer’s exclusive remedy will be, at CivicBubble’s option, to use commercially reasonable efforts to correct the material nonconformity or, if CivicBubble determines correction is not commercially practicable, terminate the affected Service and refund any prepaid fees attributable to the unused portion of the affected fixed Subscription Term.

10.2 Customer Warranty

Customer warrants that it has authority to enter into this Agreement, that it has the necessary rights in Customer Data, and that its use of the Services will comply with applicable law.

10.3 Disclaimers

EXCEPT AS EXPRESSLY STATED, THE SERVICES AND CIVICBUBBLE DATA ARE PROVIDED “AS IS” AND “AS AVAILABLE.” TO THE MAXIMUM EXTENT PERMITTED BY LAW, CIVICBUBBLE DISCLAIMS IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND WARRANTIES ARISING FROM COURSE OF DEALING. CIVICBUBBLE DOES NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, COMPLETELY SECURE, OR THAT ANY DATA, MODEL, SCORE, ANALYTIC, COMMUNICATION, CAMPAIGN, OR OUTREACH ACTIVITY WILL PRODUCE A PARTICULAR RESULT.

10.4 No Legal Advice

CivicBubble provides technology and information services, not legal, tax, accounting, or campaign-finance advice. Customer is responsible for obtaining professional advice as needed.

11. Indemnification

11.1 By Customer

Customer will defend, indemnify, and hold harmless CivicBubble and its officers, directors, employees, contractors, and agents from and against any third-party claims, actions, demands, damages, losses, liabilities, judgments, settlements, penalties, costs, and reasonable attorneys’ fees arising out of or relating to: (a) Customer Data or Customer Content; (b) Customer’s or any Authorized User’s communications; (c) Customer’s or any Authorized User’s unlawful or unauthorized use of voter, campaign, membership, or other data; (d) Customer-Directed Shared Data; (e) Customer’s violation of applicable law or third-party rights; or (f) Customer’s breach of Sections 2.4, 3, or 4 or the Voter Data Terms.

11.2 Procedure

CivicBubble will provide Customer reasonably prompt written notice of an indemnified claim; provided that any delay will relieve Customer of its obligations only to the extent Customer is materially prejudiced by the delay. Customer will assume and control the defense of the claim at its expense using counsel reasonably acceptable to CivicBubble. CivicBubble may participate in the defense with counsel of its choosing at its own expense. If Customer fails to assume the defense within a reasonable time after notice, CivicBubble may defend the claim and Customer will reimburse CivicBubble for its reasonable defense costs and attorneys’ fees. No settlement may, without CivicBubble’s prior written consent, admit fault by CivicBubble, impose any payment or other obligation on CivicBubble, restrict CivicBubble’s business or Services, or fail to provide CivicBubble a full and unconditional release from the settled claim.

12. Term, Renewal, Termination, and Retention

12.1 Agreement Term

This Agreement begins on the Effective Date and continues while any Plan remains in effect.

12.2 Subscription Terms

Each Plan will state whether the Subscription Term is month-to-month, fixed, or for a stated election cycle. A self-serve subscription with a monthly billing interval is month-to-month; an annual self-serve subscription is a one-year fixed term. A price guarantee does not create a fixed-term commitment unless the Plan expressly says so.

12.3 Month-to-Month

Either Party may terminate a month-to-month Plan on thirty (30) days’ written notice. For a self-serve subscription, Customer may instead cancel through the billing portal in the Services; cancellation takes effect at the end of the then-current billing period.

12.4 Fixed Terms and Renewal

A fixed-term Plan may not be terminated for convenience during the committed term unless the Plan expressly allows it. Unless a Plan states otherwise, a fixed term automatically renews for successive terms of the same length unless either Party gives at least thirty (30) days’ written notice of non-renewal, or, for a self-serve subscription, Customer cancels through the billing portal before the renewal date. An election-cycle Plan ends at the stated cycle end and does not renew automatically.

12.5 Termination for Cause

Either Party may terminate an affected Plan for a material breach that remains uncured thirty (30) days after written notice. CivicBubble may suspend access or terminate an affected Service immediately if CivicBubble reasonably believes Customer’s use is unlawful, violates Section 2.4, involves unauthorized access to or misuse of CivicBubble Data, creates a material security or integrity risk, or could expose CivicBubble, another customer, or a third party to material liability or harm, subject to notice where reasonably practicable.

12.6 Effect of Termination

Upon termination, Customer’s access ends, Customer’s public presence is unpublished, and all accrued fees remain due. Subject to Section 5.8, CivicBubble may delete Customer Data from active systems after the thirty-day export period, subject to lawful backups, legal or regulatory retention obligations, and ordinary disaster-recovery processes. Archived campaign content is retained so that Customer can start a later election cycle from it, is not displayed to App Users, and will be deleted at Customer’s request. Each Party will return or destroy the other Party’s Confidential Information upon written request, except that a Party may retain copies maintained in routine backups or archival systems, required by law or legitimate recordkeeping requirements, or reasonably necessary to establish or defend its legal rights. Any retained Confidential Information remains subject to the confidentiality obligations of this Agreement.

12.7 Survival

Sections that by their nature should survive termination — including payment obligations, data ownership, confidentiality, intellectual property, disclaimers, indemnification, liability limitations, and general provisions — will survive.

13. Limitation of Liability

13.1 Excluded Damages

TO THE MAXIMUM EXTENT PERMITTED BY LAW, NEITHER PARTY WILL BE LIABLE TO THE OTHER FOR INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, PUNITIVE, OR CONSEQUENTIAL DAMAGES, OR FOR LOST PROFITS, REVENUE, BUSINESS OPPORTUNITY, OR GOODWILL, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. The exclusions in this Section 13.1 do not apply to Customer’s indemnification obligations, Customer’s breach of Section 2.4, Customer’s misuse or unauthorized use or redistribution of CivicBubble Data, or Customer’s unauthorized use, disclosure, or misappropriation of CivicBubble intellectual property or CivicBubble’s Confidential Information.

13.2 General Cap

EXCEPT AS PROVIDED IN SECTION 13.3, EACH PARTY’S TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THIS AGREEMENT OR ANY ORDER WILL NOT EXCEED THE FEES PAID OR PAYABLE BY CUSTOMER UNDER THE ORDER GIVING RISE TO THE CLAIM DURING THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM. IF A CLAIM RELATES TO MORE THAN ONE ORDER OR CANNOT REASONABLY BE ATTRIBUTED TO A PARTICULAR ORDER, THE CAP WILL BE BASED ON THE AGGREGATE FEES PAID OR PAYABLE UNDER THE APPLICABLE ORDERS DURING THAT PERIOD.

13.3 Special Caps and Exceptions

(a) The liability cap in Section 13.2 does not apply to Customer’s payment obligations, Customer’s indemnification obligations, Customer’s breach of Section 2.4, Customer’s misuse or unauthorized use or redistribution of CivicBubble Data, or Customer’s unauthorized use, disclosure, or misappropriation of CivicBubble intellectual property or CivicBubble’s Confidential Information.

(b) Nothing in this Section 13 limits either Party’s liability for fraud or willful misconduct to the extent such liability cannot lawfully be limited.

13.4 Basis of the Bargain

The Parties acknowledge that the fees charged for the Services reflect the allocation of risk in this Agreement and that CivicBubble would not provide the Services on the same economic terms without the disclaimers, exclusions, limitations of liability, and exclusive remedies set forth in this Agreement.

14. Publicity and Brand Use

Apart from the display of Customer’s presence in the Services under Section 4, neither Party may use the other Party’s name, logo, trademarks, or endorsement in public marketing, advertising, press releases, case studies, or fundraising materials without prior written permission, except for factual use reasonably necessary to provide the Services or comply with law.

15. Changes to This Agreement

CivicBubble may update this Agreement. For material changes, CivicBubble will give at least thirty (30) days’ notice by email to Customer’s account address or by notice in the Services before the change takes effect. Continued use of the Services after the effective date is acceptance of the updated Agreement; if Customer does not agree, Customer may cancel before that date. Changes that reduce CivicBubble’s obligations or increase Customer’s do not apply to a prepaid fixed or election-cycle term until it renews. Each version is dated at the top of this page.

16. General

16.1 Plan of Precedence

If terms conflict, the following order controls: (1) an expressly identified amendment or addendum, including the Voter Data Terms where they apply; (2) Customer’s Plan; (3) this Agreement; and (4) Documentation.

16.2 Independent Contractors

The Parties are independent contractors. Nothing creates a partnership, joint venture, fiduciary, agency, franchise, or employment relationship.

16.3 Assignment

Customer may not assign this Agreement without CivicBubble’s written consent, except in connection with a merger or sale of substantially all of Customer’s assets where the assignee is not a direct competitor of CivicBubble and agrees in writing to be bound. CivicBubble may assign this Agreement in connection with a merger, reorganization, financing, acquisition, or sale of all or substantially all of its assets or business.

16.4 Force Majeure

Neither Party is liable for delay caused by events beyond its reasonable control, including natural disasters, war, civil disturbance, government action, internet or cloud outages, utility failures, labor disputes, or third-party service failures, except that force majeure does not excuse payment of accrued amounts.

16.5 Notices

Contract notices must be in writing. Notices to Customer may be sent to the email address associated with Customer’s account. Notices to CivicBubble may be sent to info@civicbubble.com unless CivicBubble designates another address.

16.6 Entire Agreement; Prior Confidentiality Agreements; Waiver

This Agreement, together with Customer’s Plan and incorporated addenda, constitutes the entire agreement between the Parties regarding the Services and supersedes all prior or contemporaneous proposals, discussions, understandings, and agreements relating to the Services, including any prior confidentiality or non-disclosure agreement between CivicBubble and Customer. Confidential Information disclosed before the Effective Date under a prior confidentiality or non-disclosure agreement will continue to be treated as Confidential Information under this Agreement. Failure to enforce any provision does not constitute a waiver.

16.7 Severability

If a provision is unenforceable, it will be modified to the minimum extent necessary and the remaining provisions remain effective.

16.8 Electronic Acceptance

This Agreement may be accepted electronically, including by completing Stripe Checkout or clicking to accept, and electronic acceptance has the same effect as a signature.

16.9 Dispute Resolution; Arbitration; Class Action Waiver

(a) Talk first. Before starting arbitration, a Party will send the other Party written notice describing the dispute, and the Parties will try in good faith to resolve it for thirty (30) days.

(b) Binding arbitration. Except as provided in (d), any dispute, claim, or controversy arising out of or relating to this Agreement or the Services will be resolved by binding arbitration administered by the American Arbitration Association (AAA) under its Commercial Arbitration Rules before a single arbitrator. The arbitration will be seated in Cobb County, Georgia; hearings may be held by video conference, and claims under $25,000 may be decided on written submissions. The Federal Arbitration Act governs this Section. The arbitrator may award any relief a court could award to the individual Party, and judgment on the award may be entered in any court of competent jurisdiction. Each Party bears its own attorneys’ fees unless the arbitrator finds a claim frivolous or awards fees under applicable law.

(c) Class action waiver. EACH PARTY MAY BRING CLAIMS ONLY IN ITS OWN INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, COLLECTIVE, CONSOLIDATED, OR REPRESENTATIVE PROCEEDING, AND THE ARBITRATOR MAY NOT CONSOLIDATE MORE THAN ONE PARTY’S CLAIMS. If this waiver is found unenforceable as to a particular claim, that claim will proceed in court under (e), not in arbitration.

(d) Exceptions. Either Party may bring an individual action in small-claims court, and may seek injunctive or other equitable relief in court to protect its intellectual property, Confidential Information, or CivicBubble Data or to stop unauthorized access or misuse. CivicBubble may bring an action in court to collect unpaid fees.

(e) Governing law and venue. Georgia law governs without regard to conflict-of-laws rules. For any matter not subject to arbitration, the state or federal courts located in Cobb County, Georgia have exclusive venue, and each Party consents to jurisdiction there. To the extent permitted by law, each Party waives trial by jury.

16.10 No Third-Party Beneficiaries

Except as expressly provided in this Agreement, this Agreement is solely for the benefit of the Parties and creates no contractual rights or remedies in any third party, including Authorized Users, members, volunteers, voters, candidates, App Users, sponsors, collaboration partners, or other CivicBubble customers.